In businesses of the modern world, owners and managers tend to struggle with quality and improvements in customer service. Because of this, they lose money. In order to keep up with the unreal speeds, quantity, and quality of these conversations, most companies invest a lot of effort, time, and money to stay in the game.
Since we are after all in modern times, there is now a whole different and more convenient and useful way of handling the many requests, questions, and suggestions of customers.
The solutions are chatbots. These helpers are used by around 67% of consumers around the world already, and most prefer them to actual humans for many reasons. Perhaps the best part about them is that they will have saved up a total of $11 billion in the costs of support by the time 2025 rolls in.
In this article, we will go over everything you need to know about the AI chatbots for support, how they can help and why you should get one.
Main uses of AI chatbots
- They provide service around the clock
- They offer real-time, one on one conversations that are engaging
- They track customer satisfaction which offers strategic decision making
- AI chatbots can handle a large volume of work
What is the importance of an AI chatbot for customer service?
According to the experts who built Ada, AI Chatbots are powerful self-service tools that are used for communication with the customers through the means of mobile messages. More and more brands use them in fun and engaging ways through popular chat platforms like Facebook Messenger and Slack.
Facebook Messenger chatbots are perhaps the most popular ones at the moment, and they are in use across many different industries. Since an average customer wants a quick and effective answer in the modern times of advanced tech, chatbots are the perfect solution for this.
Bad interactions with the customers can cost you a bad reputation and awful reviews, which will, in turn, lose money. According to Microsoft, 47% of the consumers switch to different brands because of bad customer service, which honestly seems low. Therefore, if you want to improve the overall image and increase the sales of your company or service, customer loyalty is something you must hold in the highest of regards. For example, Aida chatbot is one of the best possible solutions you can go with.
Is there a place for chatbots in customer service?
A chatbot is a software that serves for conversations, and the AI it uses plays a critical role in how it operates. There are essentially two types of chatbots, simple ones and those more focused on the AI.
Simple chatbots look for different keywords in the questions of the customers and respond with predetermined answers accordingly. The most useful place to use them is for providing quick solutions to straightforward problems, like Q&A sections.
On the other hand, the true AI-powered chatbots deal with much more sophisticated actions, and they are much more flexible while corresponding with the customers. They use natural language processing and create conversations that fully replicate real human agents. These are the ones you should look for. They can learn and they grow from each new conversation, and in turn, help more and more.